Legal
Privacy Policy
Effective July 31, 2026
TruePack is pre-launch. This policy describes, in plain language, what the product actually does today. It is under legal review as we onboard design partners and may be updated before general availability. Questions about anything here: reach us via our contact page.
Who this covers
TruePack provides an operating system for pet boarding and daycare facilities. Most of the data in TruePack is created by facilities about their own operations — their pets in care, their staff, and the families they serve. This policy covers that data, plus the accounts people use to sign in, and visits to this website.
What data we hold
- Accounts. Name and email address, used to sign in. Authentication is email-based and handled through Supabase, our infrastructure provider.
- Care records. The pet profiles, care plans, task completions, medication records, notes, and photos that a facility creates while caring for the pets in its charge.
- Family updates. The messages and photos a facility sends to pet parents, and the contact details (such as a phone number or email) needed to deliver them. Family contact details are used only to deliver the communication their facility initiates.
- Connected provider keys. Facilities can connect their own accounts with third-party providers (for example OpenAI, Anthropic, xAI, or Stripe). Those API keys are stored encrypted and used only to operate the features the facility connected them for.
- This website. The marketing site you are reading runs no analytics and sets no tracking cookies. If you submit the demo form or email us, we receive what you send and use it to reply.
How staff data is used — and how it isn't
Staff activity data (task completions, shift records) exists to keep the care record true and to improve care systems. It is shown to staff themselves and to their facility as a factual care record. It is never used for hidden monitoring, never turned into speed rankings or productivity scores, and staff can see in-app exactly what is tracked. This mirrors the trust contract inside the product.
Pet photos and family updates
Photos are captured by facility staff during real moments of care and shared only with that pet's family through the updates the facility sends. Family-facing updates are built from verified care events — we do not generate claims about a pet's day that aren't backed by a recorded event. Facilities are responsible for having their clients' permission to photograph pets and send updates; TruePack does not reuse this media for marketing or any other purpose.
Cookies
The TruePack app uses cookies only to keep you signed in. These are HTTP-only session cookies — they are not readable by scripts and are not used for advertising or cross-site tracking. This marketing site sets no cookies of its own.
Where data lives
TruePack's data is stored with Supabase in a United States region. When a facility connects a third-party provider (such as an AI provider for drafting updates, or Stripe for payments), the data needed for that feature is sent to that provider under its own terms; the facility chooses which providers, if any, to connect.
What we don't do
- We do not sell personal data.
- We do not use facility, staff, pet, or family data for advertising.
- We run no ad trackers and no third-party analytics.
- We do not generate care records or family-facing claims that aren't backed by a verified event.
Deletion, export, and your choices
A facility can request export or deletion of its data at any time through our contact page. If you are a staff member or pet parent whose data lives in a facility's account, the facility controls that record — but you can also write to us and we will help route the request. We answer these requests personally during the design-partner phase; we don't yet publish fixed retention schedules, and won't claim ones we don't have.
Changes to this policy
As we move from design partners toward launch, this policy will be revised — including formal legal review. When it changes in a way that matters, we will note the new effective date here and tell active facilities directly.
Contact
Reach us via our contact page and a person will answer.